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Managed Services Manager

Central Tech is a subsidiary of Central Retail Corporation (CRC) – Central Group, Thailand’s largest retailer and one of its most well-known brands. Our mission is to assemble the best technology team possible to ensure that Central Group is a leading player in online e-tailing worldwide.

Our focus is not just e-commerce as we also enable an Omni-channel experience for our customers where we provide the products that they need, no matter where they are. We recruit globally and search for top-tier talent to help us develop our infrastructure and platforms to create an excellent customer experience by allowing access to quality products and services from Central Group anywhere and anytime.

Key Responsibilities

  • Being accountable for all aspects of 24×7 application support service to all business units including, quality management, incident management and vendor management. Monitor the service status and provide the report of the production issues status to the business units and the management.
  • Drive incident resolution in coordination with technical teams, customers and third parties, within the SLA,
  • Drive investigation to identify root cause analysis (RCA) and define appropriate action plans to prevent further occurrences,
  • Deliver and present Incident Reports,
  • Initiate and follow up Problem management when necessary,
  • Produce statistics and analysis on Incidents activity,
  • Drive the implementation and evolution of the appropriate documentation, monitoring and other tools to support Incident Management,
  • Develop and improve the Incident Management process,
  • Take part in meeting with customers and third parties: Incident debrief, Operational Committee.
  • Change management
  • Daily operations
  • Reporting
  • Indicators control and monitoring: SLA, KPI, Man-Days, etc.
  • Governance

Key Qualifications

  • Strong background of the vendor management
  • Excellent Service Management skills.
  • Fluent English (reading, speaking and writing)
  • Knowledge on technical environment: Infrastructure, Storage, Network, Security, Cloud
  • ITIL Process
  • Project Management skills
  • Perfect Control on customer relationship and customer service
  • Management of Conflicts and Stressful situations
  • Full knowledge on IT Contract Services Management

What we offer:

  • Flexible Working Time
  • Free-Flow Snacks & Drinks
  • Monthly Team Building Budget
  • Monthly Lunch Allowance
  • Get Special Bonus for recommending your friends
  • Taking your birthday off
  • Free gym
  • Free Udemy online training
  • Tech Talk & Pizza Friday
  • Annual Outing & Christmas Party
  • Project Success Celebration
  • Career roadmap for all staffs showing how you can progress

 

More About Us

https://www.central.tech/

https://www.facebook.com/centraldottech/